Humble Hearts Caregivers

The process

DesignDiverso followed a collaborative design thinking process involving caregivers, coordinators, and executive staff at every phase:

Discovery & UX Research

Conducted interviews and shadowing sessions with caregivers

Identified workflow bottlenecks and field usability challenges

Reviewed AHCA compliance requirements and HIPAA best practices

System Architecture & Data Security

Built on Odoo 18 Community with modular customizations

Deployed on encrypted on-premise servers (LUKS) for HIPAA compliance

Implemented full role-based access controls, audit logs, and 2FA

Encrypted Data Storage: All PHI is stored on a LUKS-encrypted volume on a physically secured, on-premise Linux server (no third-party cloud).

Access Controls (RBAC): Every user role (caregiver, coordinator, admin, billing) has clearly defined access privileges, ensuring minimum necessary access.

Two-Factor Authentication (2FA): Enforced for all administrative accounts and optional for staff, reducing risks from password compromise.

Automatic Session Timeout: Users are automatically logged out after 10 minutes of inactivity, preventing unauthorized access on unattended devices.

Audit Logging: All data access and modifications (including viewing of patient records) are timestamped and logged by user ID for compliance audits.

Secure Remote Access: Only permitted via encrypted HTTPS with strict session controls; external IPs can be geo-filtered if necessary.

Device-Agnostic Mobile Security: No patient data is ever stored on the client device; data is served dynamically and cleared on logout/session expiration.

User Training & Behavior Enforcement: Coordinators and caregivers were trained to avoid PHI being stored or copied outside of the Horizon platform.

Custom Module Development

GPS-Based Check-In/Out for mobile caregivers

Dynamic Payroll Engine with variable hourly rates

Scheduling, Care Logs, Plan of Care and Client Health Profiles

Fully compliant AHCA documentation, EVV-ready visit tracking

Migration from Alora

Secure export and transformation of:

• Client health data
• Visit logs
• Pay rate tables
• Caregiver profiles

Cleaned, validated, and imported into Horizon with zero data loss

Training & Rollout

Delivered caregiver onboarding videos and training sessions

Admin and coordinator training with live sandbox testing

Ongoing post-launch support and improvement iterations

Plan of care – Survey

• Allergies, medications, diagnoses

• Caregiver notes and progress tracking

• Doctor and family communication logs

Payroll

• Support for multiple hourly rates

• Weekend, night, and overtime calculations

• Export-ready timesheets and auto-generated pay slips

Attendences – GPS Tracking

• Logs exact location and time

• Flags late or missed check-ins

• Syncs offline check-ins automatically

Conclusion & Results

The Horizon EMR platform now serves as the central nervous system of Humble Hearts’ care delivery. It has not only streamlined daily operations but also empowered caregivers with tools that fit seamlessly into their workflow — no more clunky interfaces, missed visits, or payroll headaches.

Results Achieved:

• 100% caregiver adoption within the first 30 days

• Live GPS tracking improved visit accountability and client trust

• Payroll processing time reduced by 70%

• Passed HIPAA & AHCA compliance checks with zero findings

• Increased caregiver and family satisfaction with visit visibility

• Seamless integration with QuickBooks and exportable payroll data

Horizon EMR stands as a testament to what’s possible when healthcare meets ethical tech innovation — built around the real users, not licenses or lock-in.